Política de envío
Amy and Ben Co. ("we" and "us") is the operator of (https://www.amyandbenco.com)("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
*NOT ALL PRODUCTS CAN BE SHIPPED INTERNATIONALLY AT THIS TIME. ALL PRODUCTS CAN BE SHIPPED IN THE USA WITH FREE SHIPPING INCLUDED.
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping is Free in the United States. In all other countries it will be calculated at checkout.
Shipping costs are calculated during checkout based on location. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
Please contact us immediately if your item is damaged upon arrival and we will help resolve it (please take pictures and do not wear the item).
3.1 Return Due To Change Of Mind
Amy and Ben Co. will not accept returns due to change of mind unless the item is damaged or some sort of defect is found.
Return shipping will be paid at your expense and you will be required to
arrange your own shipping. A shipping label can be provided by Amy and Ben Co., but the cost will be paid by you.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase or the refund will be returned to the original account the money came from. We will notify you once this has been completed
(Amy and Ben Co.) will refund the value of the goods returned but will NOT
refund the value of any shipping or shipping label cost.
The amount of your refund will include any deductions from transaction fees or return shipping charges paid by Amy and Ben Co.
3.2 Warranty Returns
Amy and Ben Co. will happily honor any valid warranty claims, provided a claim
is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Amy and Ben Co.
to process your warranty claim within 14 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 2-21 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 1 - 3 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
Amy and Ben Co. will ship to P.O. box addresses using postal services only. We
are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation
4.9 Not all Items ship out of the United States. We use suppliers all over the world.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and Amy and Ben Co.
encourage you to be aware of these potential costs before placing an order with
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Amy and Ben Co. at the customers expense,
and the customer will receive a refund for the value of goods paid, minus the
cost of the return shipping. The cost of the initial shipping will not be
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
10. Customer service
For all customer service concerns, please submit any concern to